Shipping Policy

Last Updated: September 1, 2026

At WellnessCO™, we are committed to getting your order to you safely and as quickly as possible. We provide delivery services across India through our trusted shipping and logistics partners.

1. Order Processing

Once you place an order successfully, our team will process and prepare your order for dispatch.

• Order Processing Time: 1–2 working days

• Orders are generally processed Monday to Saturday, excluding public holidays.

• Once your order has been dispatched, you will receive the available shipping or tracking information.

Please note that order processing time is separate from the delivery time.

2. Delivery Time

We deliver orders across India.

Estimated Delivery Time: 4–7 working days after dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, unforeseen logistics delays, or other circumstances beyond our control.

Remote and difficult-to-reach locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any free-shipping offers will be clearly mentioned on our website and may be subject to applicable terms and conditions.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through your registered email address, phone number, SMS, WhatsApp, or other available communication methods.

You can use the tracking information provided to check the status of your shipment.

5. Delivery Delays

While we aim to deliver your order within the estimated timeframe, occasional delays may occur due to:

• Adverse weather conditions

• Public holidays

• Courier or logistics issues

• High order volumes

• Incorrect or incomplete delivery information

• Remote delivery locations

• Natural events or other circumstances beyond our reasonable control

If your order is delayed beyond the expected delivery period, please contact our customer support team and we will assist you.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order cannot be delivered due to an incorrect or incomplete address, incorrect phone number, or other information provided by the customer, additional shipping or re-delivery charges may apply.

7. Failed Delivery Attempts

Our delivery partners may make multiple delivery attempts. If the customer is unavailable or unable to receive the order, the courier may return the package to us.

If an order is returned due to repeated failed delivery attempts or incorrect customer-provided information, please contact us for further assistance.

8. Damaged Packages

If your package appears significantly damaged at the time of delivery, we recommend documenting the condition of the package and contacting our customer support team as soon as possible.

If the product inside is damaged or defective, please refer to our Return & Refund Policy for information about requesting a replacement or refund.

9. Contact Us

If you have questions about your order or shipment, please contact us:

WellnessCO™
Email: stornityofficial@gmail.com
Phone: +91 9074083539
Website: www.wellnessco.in
Business Address: Electronic city , Bangalore 560100

Our Delivery Promise

We aim to process your order within 1–2 working days and deliver it to your doorstep across India within an estimated 4–7 working days after dispatch.

Thank you for choosing WellnessCO™.