Refund policy

Shipping & Return Policy

Shipping

We carefully pack every WellnessCOâ„¢ order before dispatch to ensure it reaches you safely.

  • Order Processing: Orders are processed and dispatched within 1–2 business days.
  • Delivery Time: Orders are generally delivered within 4–7 business days after dispatch.
  • Delivery timelines may vary slightly depending on your location, courier service, weather, or other unforeseen circumstances.
  • Once your order has been shipped, you will receive the relevant tracking details.

Returns & Replacement

We accept returns or replacements in the following cases:

  • The product is damaged during delivery.
  • The product has a manufacturing or build defect when received.

To request a replacement, please contact us within 48 hours of delivery and provide:

  1. Your order number.
  2. Clear photos of the damaged or defective product.
  3. Photos/videos of the packaging, if applicable.
  4. A short description of the issue.

Our team will review the request and, if approved, arrange a suitable replacement or resolution.

Important

Please inspect your package and product as soon as you receive it. Damage caused by misuse, improper handling, normal wear and tear, or modifications after delivery will not be eligible for replacement.

Note: Returns or replacements are applicable only for products that arrive damaged or have a confirmed build/manufacturing defect.